Approving and Rejecting Requests

How Admins and Owners review, approve, or reject tool access requests.

Approving and Rejecting Requests

Admins and Owners are responsible for reviewing access requests submitted by team members. This guide explains the approval workflow.

Viewing Pending Requests

  1. Navigate to the Access Requests page from the sidebar.
  2. The default tab shows Pending requests -- these are waiting for your review.
  3. Each request card displays the requester's name, the tool they want access to, the requested role, and their justification.

You will also receive a notification whenever a new request is submitted, so you can act quickly.

Approving a Request

  1. Click on a pending request to open its details.
  2. Review the requester's justification and the role they selected.
  3. Optionally add access details -- for example, a note about which workspace or project they have been granted access to, or a link to an invitation.
  4. Click Approve.

Once approved:

  • The requester is notified immediately.
  • The tool appears on their My Tools page with the approved role.
  • The request moves from the Pending tab to the Approved tab for your records.

Rejecting a Request

  1. Click on a pending request to open its details.
  2. Enter a rejection reason explaining why the request cannot be approved. This helps the requester understand what to do next.
  3. Click Reject.

Once rejected:

  • The requester is notified along with your reason.
  • The request moves to the Rejected tab.
  • The requester can submit a new request with additional context if they believe the rejection was a misunderstanding.

Best Practices

  • Respond promptly -- Pending requests block team members from getting work done.
  • Check compliance badges before approving. If the tool shows a yellow "Needs Review" badge, consider completing the compliance fields first.
  • Be specific in rejection reasons -- Instead of "Not approved", explain what is missing (e.g., "Please clarify which project requires this tool" or "Use Tool X instead, which is already approved for this workflow").
  • Adjust the role if needed -- If a member requests Admin access but only needs Editor, you can discuss the appropriate level before approving.